The answers to these questions are general in nature.  If there is a discrepancy between the provisions of the layoff benefit plans and the answers below, the plan provisions will govern.

General Information:

  • What is the GM Benefits and Services Center?
  • What is the GM Benefits and Services Center's address?
  • How do I reach the GM Benefits and Services Center by phone or fax?
  • How can I get information about my other GM benefits?
  • Applying for Layoff Benefits:

  • How do I apply for a SUBenefit?
  • How do I apply for TSP?
  • What if I need assistance with the VRU or web site application process?
  • How soon after my layoff begins can I apply for a layoff benefit?
  • The AutoSUB Program:

  • What is AutoSUB and how do I know if my plant is covered under the Program?
  • Layoff Benefit Check Processing:

  • How often does the GM Benefits and Services Center process layoff benefit checks?
  • I have not received my layoff benefit check.
  • How is my SUBenefit calculated?
  • If I have wages from another job for the same week that I am applying for a SUBenefit, do I have to declare these earnings?
  • My state requires that I serve a waiting week. How does that impact my SUB eligibility?
  • Who can I contact for questions regarding my payment?
  • Transition Support Program (TSP) for UAW and IAM(PM):

  • How is TSP calculated?
  • Do I need to apply for TSP if I've submitted a lump sum election?
  • How can I change my TSP election?
  • Why doesn't my TSP payment match the amount communicated in the TSP election package?
  • Are IUE employees eligible for TSP?
  • Unemployment Compensation:

  • Who do I contact with questions about eligibility for state unemployment compensation benefits?
  • What is a Monetary Determination?
  • I have not received my Monetary Determination from the State.  Who can I call?
  • What is my UC benefit year?
  • Contact Us with Your Questions and Comments

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    General Information:

    Q: What is the GM Benefits and Services Center?

    A: The GM Benefits and Services Center is the third-party administrator for the GM layoff benefit plan (SUB) and unemployment compensation activities.

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    Q: What is the GM Benefits and Services Center's address?

    A: The mailing address for the GM Benefits and Services Center is:

    GM Benefits and Services Center
    P.O. Box 5078
    Southfield, MI  48086-5078

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    Q: How do I reach the GM Benefits and Services Center by phone or fax?


    A: 

    Phone:  1-800-489-4646
       Fax:  1-248-365-9809

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    Q: How can I get information about my other GM benefits?


    A: Visit gmbenefits.com or call 1-800-489-4646

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    Applying for Layoff Benefits:

    Q: How do I apply for a SUBenefit?

    A: To apply for benefits, eligible employees may call our Voice Response Unit (VRU) at 1-800-489-4646 or click on My Layoff Benefits.  If you are from a plant location covered by the AutoSUB Program, generally you do not need to apply for a benefit using the VRU or the web site.  A check will be sent to you automatically.  In certain situations, you may need to complete a paper application. 

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    Q: How do I apply for TSP?

    A: To apply for benefits, eligible employees may call our Voice Response Unit (VRU) at 1-800-489-4646 or click on My Layoff Benefits.  If you are from a plant location covered by the AutoSUB Program, generally you do not need to apply for a benefit using the VRU or the web site.  A check will be sent to you automatically.  In certain situations, you may need to complete a paper application. 

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    Q: What if I need assistance with the VRU or web site application process?

    A: GM Benefits and Services Center Analysts are available during normal business hours to handle any problems and to explain the process to you.   However, you are required to do the actual input of information into the VRU or this web site.  The GM Benefits and Services Center Analyst provides verbal assistance only.

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    Q: How soon after my layoff begins can I apply for a layoff benefit?

    A:Your home plant must enter the proper layoff status into the personnel status system (PeopleSoft) and you must have met all applicable UC reporting and application requirements before you may apply for a layoff benefit.

    You must wait to file an application until you have received your monetary determination from the state UC agency.  You must also wait until you receive your weekly UC check before you apply for your layoff benefit for the same week.   If you have exhausted UC eligibility, you must wait until the Monday following any full week of layoff to apply for a layoff benefit for such week.

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    The AutoSUB Program:

    Q: What is AutoSUB and how do I know if my plant is covered under the Program?

    A: AutoSUB is an automated procedure, in which the GM Benefits and Services Center receives state UC benefit information electronically from the State.  The UC information is used to calculate the payment of a regular SUBenefit for each full week of layoff.   When the AutoSUB procedures apply, your application for a state UC benefit will constitute submitting an application (and supporting information) for regular SUBenefits and generally you will not need to use the VRU or web site to apply.

    AutoSUB is used for GM employees in Michigan, New York and Delaware, as well as those working at GM assembly plants in Arlington, Fairfax and Janesville.

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    Layoff Benefit Check Processing:

    Q: How often does the GM Benefits and Services Center process layoff benefit checks?

    A: Layoff benefit checks are processed weekly, generally on Thursday nights. Gross benefit amounts are transmitted to Payroll weekly, generally on Fridays. Payroll generates SUB payments in the following week.

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    Q: I have not received my layoff benefit check.

    A: GM Payroll issues SUB payments. Contact the Hourly Payroll Team at 1-866-245-5957 regarding missing checks.

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    Q: How is my SUBenefit calculated?

    A: The purpose of the SUB Plan is to supplement state UC benefits while you are on a layoff.  If you have at least one year of seniority (as defined in the SUB Plan) as of your last day worked, your SUBenefit is equal to 74% of your base hourly rate as of your last day worked.  Your SUBenefit is also offset by state Unemployment Compensation (UC) benefits and other compensation received for the specified week.

    To view a sample calculation, see the attached example:

    Example SUB Calculations

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    Q: If I have wages from another job for the same week that I am applying for a SUBenefit, do I have to declare these earnings?

    A: Yes.  You must report any outside earnings.  However, only 80% of these earnings will be deducted from your SUBenefit for the week.

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    Q: My state requires that I serve a waiting week.  How does that impact my SUB eligibility?

    A: As of the effective date of the 2003 SUB Plan, if you are on a qualifying layoff, you will receive full SUB while serving a state waiting week.

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    Q: Who can I contact for questions regarding my payment?

    A: Questions regarding eligibility and gross amounts should be directed to the GM Benefits and Services Center at 1-800-489-4646. Questions regarding taxes, deductions, wage attachments, etc., should be directed to the Hourly Payroll Team at 1-866-245-5957.

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    Transition Support Program (TSP) for UAW and IAM(PM):

    Q: How is TSP calculated?

    A: TSP is another form of payment provided by the SUB Plan. You cannot receive TSP until you have exhausted weekly SUB. TSP may be paid as a weekly benefit or a lump sum. Sample calculations

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    Q: Do I need to apply for TSP if I've submitted a lump sum election?

    A: Yes, you must apply to receive your lump sum.

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    Q: How can I change my TSP election?

    A: You may send a new TSP election by completing a new  election form  and faxing it to (248) 365-9809. You may not change your TSP election if TSP payments have started.

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    Q: Why doesn't my TSP payment match the amount communicated in the TSP election package?

    A: The amounts contained in the TSP election package are projections only and are based upon data in effect at the time the communication was produced. Your actual payment will be determined based upon data in effect at the time of payment.

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    Q: Are IUE employees eligible for TSP?

    A: IUE employees who are entitled to two years of SUB will receive a benefit calculated as TSP in their second year of eligibility. IUE employees cannot make TSP elections and will not have a TSP counter. Direct additional questions to your Union Benefit Representative.

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    Unemployment Compensation:

    Q: Who do I contact with questions about eligibility for state unemployment compensation benefits?

    A: You should contact your local unemployment office to determine your eligibility.

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    Q: What is a Monetary Determination?

    A: A monetary determination is a written notice issued by the state establishing your UC eligibility and your UC benefit entitlement.  This information is given to you when you initially apply for state UC benefits.  It includes your benefits year beginning (BYB) date, weekly benefit amount (WBA), Maximum Benefit Amount (MBA) payable and the number of benefit weeks allowed.  You will need to provide this information when applying for a layoff benefit.

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    Q: I have not received my Monetary Determination from the State.  Who can I call?

    A: You should contact the state UC office where you applied for state UC benefits.

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    Q: What is my UC benefit year?

    A: The filing of a valid UC claim established not only your base period, but also your "benefit year".  A benefit year is a one year period usually beginning with the start of the first full week for which you file your UC claim.

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